KYC (Know Your Customer) Policy

Last Updated: March 2026
Business Name: THE GOLDENS CARDS
Websites: thegoldenscards.ae | thegoldenscards.com

1. Purpose of This Policy

This KYC Policy explains how and why THE GOLDENS CARDS may conduct identity verification for customers purchasing digital products.

  • Prevent fraud and unauthorized transactions
  • Comply with Anti-Money Laundering (AML) regulations
  • Meet payment processor and banking compliance requirements
  • Protect customers and the business from financial abuse

2. Digital Products Covered

KYC may apply to purchases including:

  • Digital Gift Cards
  • Gaming Credits / Wallet Top-Ups
  • Software Licenses
  • Digital Subscriptions
  • Prepaid Vouchers & Codes

Digital goods are non-reversible once delivered, therefore verification may be required before fulfillment.

3. When Verification Is Required

  • High-value orders
  • Multiple rapid transactions
  • Billing/payment mismatch
  • Crypto payments
  • Fraud risk flags
  • First-time large purchases

4. Verification Provider

We use a secure third-party identity verification provider:

Provider: iDenfy
Website: https://www.idenfy.com

By placing an order, you consent to your verification data being processed by iDenfy solely for identity verification and fraud prevention purposes.

5. Documents Requested

  • Emirates ID / Passport / Driver’s License
  • Selfie / Face Verification
  • Proof of payment ownership
  • Billing confirmation

6. Processing Time

  • Automated approval: 2 – 10 minutes
  • Manual review: Up to 24 hours

7. Failure to Verify

If verification is not completed:

  • Order may be delayed
  • Order may be cancelled
  • Refund issued per policy
  • Account may be restricted

8. Data Protection

  • Encrypted transmission
  • Used only for verification
  • Not sold or shared
  • Stored per compliance requirements

9. Customer Consent

By placing an order, you agree to identity verification checks conducted by THE GOLDENS CARDS and its provider iDenfy.

10. Contact

Email: support@thegoldenscards.ae

I understand my order may require identity verification via iDenfy before delivery.